The front side of our platform is actually designed in the final analysis to deliver customer experience. And I understood the importance of customer experiences from this book that I read, actually about year 2000.
So now I’m going to show you how it all came about. Now, right from the very get go our intention, whatever our platform ultimately ended up looking like, was designed to get people’s attention.
Essentially what we did and what some other companies did was they essentially said, I want to be this big machine, I want to own the ability for people to, for example, access a particular song at anytime on demand for a very small sum of money.
I’m going to talk to you about platform and the platform for a business that we’ve developed for ourselves. And as you’ll see, when we started out, we knew that we would end up owning a piece of the internet in a particular way.
This was all joined up thinking now, I’m privileged because I can look back after the fact. And I can share with you everything that we’ve experienced. And when I started out, I didn’t have the benefits of that experience, I had to make it up as I went along …
Believe that I’ve got all the answers, I can assure you. But I’ve kind of thought about this. I’m kind of coming to sort of the following observations. And I’ll throw these out there for you. And I stand ready to have a discussion with you to see if there’s …
This is what Seth Godin yells, permission licensing, permission maxing is the privilege, the privilege of delivering anticipated personal and relevant messages to people actually want to get them.